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Sharon8
Level 1: Joiner
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I upgraded recently and got the new iPad. But now all services have been cut on my mobile

 

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MI5
Level 94: Supreme
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@Sharon8 

Yes, as you have upgraded your old contract has ended and has been transferred to the iPad.

This is explained as part of the ordering process.

You will need to get a sim only deal if you wish to continue with phone coverage too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123712 Posts
  • 611 Topics
  • 19956 Solutions
Registered:

@Sharon8 

Yes, as you have upgraded your old contract has ended and has been transferred to the iPad.

This is explained as part of the ordering process.

You will need to get a sim only deal if you wish to continue with phone coverage too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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