cancel
Showing results for 
Search instead for 
Did you mean: 

O2 outage

Steeee
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Over 24 hours outage is this acceptable 

Message 1 of 6
540 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TallTrees
Level 52: Innovator
  • 12801 Posts
  • 120 Topics
  • 398 Solutions
Registered:

Hi there @Steeee 

It may be the storm.  If you haven't looked at network guide here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Hope all is sorted soon for you 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 6
537 Views
5 REPLIES 5

TallTrees
Level 52: Innovator
  • 12801 Posts
  • 120 Topics
  • 398 Solutions
Registered:

Hi there @Steeee 

It may be the storm.  If you haven't looked at network guide here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Hope all is sorted soon for you 



HAPPINESS IS BEE SHAPED

Message 2 of 6
538 Views

MI5
Level 94: Supreme
  • 151900 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Steeee wrote:

Over 24 hours outage is this acceptable 


Covered in the T&C's https://www.o2.co.uk/termsandconditions

No service is 100& guaranteed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
524 Views

madasaf1sh
Level 78: King of Kings
  • 12046 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@Steeee 

 

It depends on the fault and the issue, o2 wont give you a timescale for service to be restored, as there are lots of factors that impact restoration.

Also the t&c's dont guarantee a fault free network, in fact no mobile network does...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
522 Views

Steeee
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve tried to change to wifi calling and I’m told to contact customer service. This has proven to be impossible. 

Message 5 of 6
514 Views

MI5
Level 94: Supreme
  • 151900 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Steeee 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
511 Views