on 07-12-2021 17:41
on 07-12-2021 17:48
Hi there @Steeee
It may be the storm. If you haven't looked at network guide here
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Hope all is sorted soon for you
on 07-12-2021 17:48
Hi there @Steeee
It may be the storm. If you haven't looked at network guide here
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Hope all is sorted soon for you
on 07-12-2021 19:42
@Steeee wrote:Over 24 hours outage is this acceptable
Covered in the T&C's https://www.o2.co.uk/termsandconditions
No service is 100& guaranteed.
on 07-12-2021 19:44
on 07-12-2021 19:44
It depends on the fault and the issue, o2 wont give you a timescale for service to be restored, as there are lots of factors that impact restoration.
Also the t&c's dont guarantee a fault free network, in fact no mobile network does...
on 07-12-2021 20:47
I’ve tried to change to wifi calling and I’m told to contact customer service. This has proven to be impossible.
on 07-12-2021 21:11
on 07-12-2021 21:11
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this