- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 17:41
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 17:48
Hi there @Steeee
It may be the storm. If you haven't looked at network guide here
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Hope all is sorted soon for you
HAPPINESS IS BEE SHAPED
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 17:48
Hi there @Steeee
It may be the storm. If you haven't looked at network guide here
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
Hope all is sorted soon for you
HAPPINESS IS BEE SHAPED
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 19:42
@Steeee wrote:Over 24 hours outage is this acceptable
Covered in the T&C's https://www.o2.co.uk/termsandconditions
No service is 100& guaranteed.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 12525 Posts
- 80 Topics
- 3291 Solutions
on 07-12-2021 19:44
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 19:44
It depends on the fault and the issue, o2 wont give you a timescale for service to be restored, as there are lots of factors that impact restoration.
Also the t&c's dont guarantee a fault free network, in fact no mobile network does...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 20:47
I’ve tried to change to wifi calling and I’m told to contact customer service. This has proven to be impossible.
- 153084 Posts
- 652 Topics
- 29218 Solutions
on 07-12-2021 21:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-12-2021 21:11
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

