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O2 outage

Steeee
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Over 24 hours outage is this acceptable 

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TallTrees
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Hi there @Steeee 

It may be the storm.  If you haven't looked at network guide here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Hope all is sorted soon for you 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
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Hi there @Steeee 

It may be the storm.  If you haven't looked at network guide here 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Hope all is sorted soon for you 



HAPPINESS IS BEE SHAPED

Message 2 of 6
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MI5
Level 94: Supreme
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@Steeee wrote:

Over 24 hours outage is this acceptable 


Covered in the T&C's https://www.o2.co.uk/termsandconditions

No service is 100& guaranteed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 66: Unequalled
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@Steeee 

 

It depends on the fault and the issue, o2 wont give you a timescale for service to be restored, as there are lots of factors that impact restoration.

Also the t&c's dont guarantee a fault free network, in fact no mobile network does...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Steeee
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I’ve tried to change to wifi calling and I’m told to contact customer service. This has proven to be impossible. 

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MI5
Level 94: Supreme
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@Steeee 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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