Upgrade

[Emma24]

Why it saying I got to wait 6 months for an upgrade when the other day it said a month and 6 days????

[Cleoriff]

@Emma24 

What tariff are you on? Is it Refresh or sim only?

Have you recently upgraded to a new sim only tariff?

Either way you need to contact O2 on any of the numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call.

[Emma24]

Sim only n new sim tariff

[Cleoriff]

@Emma24 

That's why your upgrade date has moved. You need to wait that amount of time until you are able to upgrade again.

[Emma24]

But it shouldn’t matter if u change sim deals that’s wrong cuz that’s will be 12 months for a upgrade to a handset

[MI5]

@Emma24 

Try calling O2 and they will probably allow you to upgrade to a handset anyway Guide: Coronavirus Community Help and Support 

The number ending in 4005 is the best one.