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Level 1: Joiner
Posts: 5
Registered: ‎19-10-2020
Accepted Solution

Upgrade

When you upgrade your phone, can you only upgrade onto a refresh plan?
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Upgrade

@Harriet1 

Yes if done directly with O2.

If you don't want refresh, look at 3rd party resellers such as Mobile Phones Direct etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎19-10-2020

Re: Upgrade

Okay, thank you. I want to upgrade my phone early but don’t want to have O2 refresh. How can I pay off my contract?
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Upgrade

@Harriet1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

or if you are keeping your number, you will be billed automatically when you migrate your number to the new contract.

Taking a new deal with a 3rd party will be cheaper than upgrading.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎19-10-2020

Re: Upgrade

Thank you. Is there a way to find out how much of my contract is left to pay?
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Upgrade

@Harriet1 

Yes, text INFO to 85075

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)