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Level 1: Joiner
Posts: 4
Registered: ‎27-11-2020
Accepted Solution

Upgrade

Hi

I am wanting to upgrade both of my daughter's phones as a Christmas present. They are both linked to my account and I am the main account holder. I do not want them to aware of this upgrade so I don't want them to recieve any text messages about the upgrade - they can come to me. I did this when upgrading their phones 2 years ago but have been told today that this is not possible. I cannot be the only person wanting this? Is this possible?

Thank you

 

Posts: 112,217
Topics: 565
Solutions: 14,958
Registered: ‎04-04-2012

Re: Upgrade

@SJ79 

No it's not possible anymore I'm afraid.

O2 send security texts to the number being upgraded.

All you can do is think of excuses as to why they would be receiving messages.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎27-11-2020

Re: Upgrade

That seems really silly to me and basically rules out new phones as a Christmas present which can't be a great marketing or sales move!
I'm not sure there is a plausible excuse for receiving an upgrade text when you've asked for a new phone!!!
Do you know when the text is sent? I'm just thinking if it can come on a night I could delete before it's seen.
Thank you for your help - I do realise you are not O2!!
Level 48: Jubilant         
Posts: 6,486
Registered: ‎26-03-2014

Re: Upgrade

Not knowing the wording of the text you could fib and say you are moving them on to another tariff...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 38: Lively
Posts: 2,031
Registered: ‎04-04-2012

Re: Upgrade

@SJ79

I dont agree with it being silly, its done to protect customers from fraud. Inconvenient yes.

The texts are to do with the Tariff Changes that are part of the upgrade process. so it will tell them about the spend cap, and to select new extras. They will also get one about about bolt-ons as well
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 1: Joiner
Posts: 4
Registered: ‎27-11-2020

Re: Upgrade

I get the security issue if this was the main account but I am the acocunt holder and not my daughter so the security chould be done through myself anyway and not them.