on 27-11-2020 11:27
I am wanting to upgrade both of my daughter's phones as a Christmas present. They are both linked to my account and I am the main account holder. I do not want them to aware of this upgrade so I don't want them to recieve any text messages about the upgrade - they can come to me. I did this when upgrading their phones 2 years ago but have been told today that this is not possible. I cannot be the only person wanting this? Is this possible?
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on 27-11-2020 11:42
No it's not possible anymore I'm afraid.
O2 send security texts to the number being upgraded.
All you can do is think of excuses as to why they would be receiving messages.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 27-11-2020 11:51
I'm not sure there is a plausible excuse for receiving an upgrade text when you've asked for a new phone!!!
Do you know when the text is sent? I'm just thinking if it can come on a night I could delete before it's seen.
Thank you for your help - I do realise you are not O2!!
on 27-11-2020 11:55
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 27-11-2020 12:25
I dont agree with it being silly, its done to protect customers from fraud. Inconvenient yes.
The texts are to do with the Tariff Changes that are part of the upgrade process. so it will tell them about the spend cap, and to select new extras. They will also get one about about bolt-ons as well
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts