Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I had this text today about my payment

Text from number +447903643165 stating message like this word for wordO2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety]I’ve not clicked the link as my payment is di...

Resolved! Change pay as you go phone number to monthly account

Hi all, is there a way of doing this myself, chat never there when you want them I have 4 02 sim cards, consecutive numbers 12345 pay monthly 12346 pay monthly 12347 pay go 12348 pay go So after using the first 2 numbers for 10 years :)/ well a long ...

Resolved! MMS

I have been billed for 2 txt messages I sent to someone in the same room and been billed 54p for each! They were not pictures and contained no emojies.

Resolved! Incorrect bill

I have noticed I am being charged more than I should be for my sim only tariff it should be £25 per month and I have had £41 come out last month and looks like £35 coming out this month so I need it refunding you me correct charges and looks like I a...

Resolved! SIM card and change of number

I have been with 02 for years. If I select a Sim only contract, and 02 send me a new Sim card will the number stay the same?Thanks

Resolved! Number Change

Hi I filled in a web form to bring my number from my old provider.Today my old sim stopped working but my new O2 sim's number hasn't changed.I've turned my phone off and on again to no avai.How long will it take to fully complete the porting of my nu...

Resolved! Unpaid

Customer service

Can’t find dd payment

Had a txt to say bill had not been payed, but dd came out of my bank on 29th.. gave o2 the payment code, but they still can’t find the payment

Resolved! moving from three to o2, several issues so far

Hello, so, I've been trying to transfer my number from 3 to O2. I have a new pay monthly deal, and provided my PAC code. At the moment I have a temporary number. Got a new sim from O2 a few days ago which I've been using to make / receive calls since...

Resolved! WiFi on underground

So I try to log on to WiFi on underground and put my number in and says I must register to my network? How do I get it to work

O2

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