Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade and keeping old phone

I currently have £300 left tocpay on my device plan. I am due my upgrade in November (can refresh upgrade now) if I paid the £300 can I a) keep my old phone? B) choose a new one to upgrade too and continue the contract? I ask as I want to give my pho...

Resolved! Apple watch

I bought a Apple Watch recently and did not realise that only EE network works fully with the watch, I cannot believe that o2 one of the biggest networks is not compatable, and are they doing anything to keep their customers

Anonymous by Not applicable
  • 11 replies
  • 2 kudos

Resolved! O2 issue network / phone possibly

I dont normally moans but this is bs tbh ughJump off a cliff or phone phone in a blender or use as a expensive Door stopOkay I have been with O2 for ages well as far as I can remembersI am havin sooo much difficulty using my phone. I got a new contra...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos


I've been charged for spotify but I don't have a spotify account

Avril by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! £7.43 charge on my latest bill?

Under monthly extras, but there is absolutely no explanation as to where this charge has come from?Thanks.

Olly by Level 1: Joiner
  • 3 replies
  • 0 kudos

credit check rejected

I wanted to order the Apple Watch online. When I typed my bank card details the answer was "something went wrong"... or something like this. I realised there was a mistake in the system because I didn't change the address to my new address. After I c...

deepsoul by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Phone Upgrade

I am wanting to upgrade my phone. I want a iphone 8. Looking for less than 15gb of data for less than £40? Can you help? Thats for devicee plan and air time plan

Resolved! Corporate discount

Hi how do I apply corporate discount on my new contract

J915 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Topped Up, but didn't receive allowance.

So I am on O2 Pay & Go Go Go and I topped up £10 on Monday. It is now Wednesday and I still cannot access the 1000 texts, 150 minutes and 200MB I was promised in the text that I received shortly after topping my phone up. I have also been given an ex...

Anonymous by Not applicable
  • 6 replies
  • 1 kudos

Resolved! Unlocking my phone

Can somebody help me to unlock my phone i am coming to the end of my contract this month and unsure what i want next i have emailed 02 4 times regarding unlocking my phone and 4 times they have said that they cannot do it for reasons unknown to me is...

Lomaso by Level 1: Joiner
  • 19 replies
  • 0 kudos