Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

Hi I would like to cancel my contract as it’s now up for renewal. Please let me know what you need from me

Air Time Billed but O2 has failed to apply the payment

I am not happy with O2. i have paid my air time bill and my device bill. The device bill updated automatically but the air time bill payment failed to apply to my bill. They have disconnected me and there is no way to contact them. The website has no...

Resolved! Phone bill

I’d like to know if I could get money off my bill, other than changing the data I get or texts ect, Currently no really able to pay it and have to borrow any help with be great

Resolved! sim card replacement

I lost my Sim on a plane last December and at the same time moved house. I live part year overseas and with Covd haven't been able to get back to UK as yet to go to an O2 store (required) to change my address..you cant do it on line wihout a sim card...

Resolved! Extras

Hi how do you unsubscribe from Disney through o2 so the know you have thanks

Resolved! Change my mind

Hello i need help on how to about returning my sim which was delivered yesterday. Due to un-avoidable circumstances i will not be able to proceed with the contract. How do i return the sim?

Resolved! new phone but no network showing

Hi I have jusy received a new phone and I have tranferred data etc successfully. Wifi is working but I can't make calls on the phone, no network is showing ye - is this normal and I just have to wait for it to switch over or is there something I need...

Resolved! how to cancal contract

hi i wish to cancel my contract

Dodgy Message/Phone Call

I received two phone calls yesterday, as I didn't recognise the number, I chose to ignore the call but sent a txt message asking why they had called me. The reply was they were returning 'my call'. I said I didnt call them, they were insistant that I...

Resolved! WiFi calling

Hi, I'm using an Apple iphone SE 2020 running ios 14.1 & am attempting to set up wifi calling. According to O2 I need to add wifi calling on the 'devices' page of my O2 account, however, no such option appears. All I can see is 'is my device compatib...

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