Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Conflict Resolution

Hi,I need a call back from 02 this is my number [Removed]. That number is not the number I am currently experiencing an issue with, just requesting a call back. I need to speak to a manager about putting a stop on further charges for my account, as I...

Ohakso by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 Pay Monthly Roaming in Croatia

I'm a Pay Monthly customer and my next holiday is to Croatia this October. I've been told two different stories about roaming there. I've been told it comes under free roaming then I've also been told that I would have to pay for roaming out there. C...

Resolved! Tariff

Im signed up for a contract with 5gb of data and 15gb bolt on for 24 months, the last 2 months i havent been getting th 15gb i contacted about it last month to be told its definitely on my account, so same thing this month only this time i ran out of...

mcp1988 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! SIM Card Not Provisioned - Out of the Blue

Hello EverybodyWent to use my phone this morning (Unlocked Samsung Galaxy S10) and it says "SIM 1 not provisioned" so, swapped SIM into another phone an old Nokia E72"SIM Card not registered" put another network SIM in my phone and its fine. Tried SI...

Shuntfield by Level 3: Thinker
  • 7 replies
  • 0 kudos

Resolved! order new sim

i lost my sim can i order a new one please the number of the sim was [Removed personal details] can i keep this number thank you can you send it out to my address thank you.

Resolved! Apple Watch

Can I get a Apple Watch with no upfront fee

Leakey85 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract


Krystian2 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I have recently paid my monthly payment for my phone and gone to use 4G for work and for some reason I'm unable to use it can anyone help please

General3 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Offers on 30gb or over

Hi I've just had a Samsung Galaxy s10 plus and had 100gb data I see that if you are over 30gb data you get headphones or speakers or camera when my phone came it had a promo code for £100 off a tablet I dont want the tablet I would like the headphone...

Tony05 by Level 1: Joiner
  • 3 replies
  • 0 kudos