Upgrade

[Scott25]

Hi I've upgraded to a new s20 from a s8 2 days ago how long does it normally take?

[Cleoriff]

Hi @Scott25 

It depends if it's in stock. Despite what the website says, it isn't a live system.

You will get an email the night before it's dispatched. You can then track it online.

[Scott25]

I changed my delivery date to 01/06/2020 so will I get an email a couple of days before that?

[MI5]

@Scott25 

The dispatch email goes out the night before delivery.

[Scott25]

Ok thanks mate

[MI5]

You're welcome

[Scott25]

Can an upgrade get declined as o2 have already paid off the rest of my device plan.

[MI5]

@Scott25 

It's very unlikely to get declined on an upgrade.

[Scott25]

Thanks mate

[Scott25]

Is it possible I could get my new phone after my delivery date or not?