This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrade

Anonymous
Not applicable

on ‎24-11-2016 11:02

on ‎24-11-2016 11:02

I want to upgrade my phone, I've had it for 12 months but if I want to upgrade I have to pay over £300 , so why is it that if your a new customer you can upgrade for free after 12 months

Message 1 of 7
1,484 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 151775 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎24-11-2016 11:06

on ‎24-11-2016 11:06

You can't - what are you reading that gives you that impression?
There are 12 month upgrades on some high end iPhone tariffs but they sure aren't free !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
1,482 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 95653 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎24-11-2016 13:06

on ‎24-11-2016 13:06

The days when they send you a free phone are long gone I'm afraid.

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 7
1,441 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to jonsie
  • 127650 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎24-11-2016 13:32

on ‎24-11-2016 13:32

A case of misunderstanding Refresh?

Veritas Numquam Perit

Girl in a jacket
Message 4 of 7
1,425 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 151775 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

‎24-11-2016 13:35 - edited ‎24-11-2016 13:36

‎24-11-2016 13:35 - edited ‎24-11-2016 13:36

Maybe, or seen a headline and assumed the rest.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
1,419 Views
0 Kudos

Anonymous
Not applicable

on ‎24-11-2016 15:00

on ‎24-11-2016 15:00

My current IPad Air contract finshed last month and I was going to upgrade to the large IPad Pro which had £50 off the up-front cost and today the "Big Black Friday takeover" it's back to the orignal higher cost - Bargin !! Not !

Message 6 of 7
1,388 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151775 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎24-11-2016 15:05

on ‎24-11-2016 15:05

That's bad luck 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,380 Views
0 Kudos
Top Kudoed Authors
View All
Top