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Upgrade

Anonymous
Not applicable

on ‎24-11-2016 11:02

on ‎24-11-2016 11:02

I want to upgrade my phone, I've had it for 12 months but if I want to upgrade I have to pay over £300 , so why is it that if your a new customer you can upgrade for free after 12 months

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MI5
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on ‎24-11-2016 11:06

on ‎24-11-2016 11:06

You can't - what are you reading that gives you that impression?
There are 12 month upgrades on some high end iPhone tariffs but they sure aren't free !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie
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on ‎24-11-2016 13:06

on ‎24-11-2016 13:06

The days when they send you a free phone are long gone I'm afraid.

 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎24-11-2016 13:32

on ‎24-11-2016 13:32

A case of misunderstanding Refresh?

Veritas Numquam Perit

Girl in a jacket
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MI5
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‎24-11-2016 13:35 - edited ‎24-11-2016 13:36

‎24-11-2016 13:35 - edited ‎24-11-2016 13:36

Maybe, or seen a headline and assumed the rest.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎24-11-2016 15:00

on ‎24-11-2016 15:00

My current IPad Air contract finshed last month and I was going to upgrade to the large IPad Pro which had £50 off the up-front cost and today the "Big Black Friday takeover" it's back to the orignal higher cost - Bargin !! Not !

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MI5
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on ‎24-11-2016 15:05

on ‎24-11-2016 15:05

That's bad luck 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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