Upgrade to 'sim only' with problems

[Anonymous]

upgraded to sim only tarrif. Phone is 3G only and the tariff advertised as '4G' ready. 02 said it would work but I now have no internet i.e 3G not working.

Turned phone off and on few times after receiving texts conf all applied but no joy.

Also have 3 hrs of calling and holding I couldn't get any help from calling.

Really shoddy support with upgrades. Badly communicated instructions.

Anyone know if it can work what I need to change in settings?

Thanks in advance for any tips.

[Anonymous]

Thank you for your update.

Good to hear the problem is resolved and you can now start to enjoy your phone and Network Service. 😀

[Cleoriff]

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@Anonymous wrote:
Hi MI5 you were right. I finally got through to customer services and despite my records and confirming I was iphone they had added the incorrect android bolt on. All now updated.

Thanks for everyone's support and if anyone else stumbles across this post my tip is to call 02 and select not the upgrade team but the 'I have a technical problem with phone team' - it will saves you hours and days of time if they are busy with calls.

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A very good tip @Anonymous Really glad this is sorted

[MI5]

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@Anonymous wrote:
Hi MI5 you were right. I finally got through to customer services and despite my records and confirming I was iphone they had added the incorrect android bolt on.

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Happy to help