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Upgrade sim-only account midway through the month

m0nsterm4sh
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on ‎05-04-2020 15:04

on ‎05-04-2020 15:04

Hi,

 

Wanting to upgrade my sim-only pay monthly account with an 18 month deal.  My current month is paid for another two weeks. 

 

When I go to upgrade it says "If you confirm, your new tariff will start straight away".  What happens to the two weeks I've paid for on my last bill?  Is it calculated by the billing system or do I lose those two weeks?

 

Many thanks.

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MI5
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on ‎05-04-2020 15:19

on ‎05-04-2020 15:19

The New tariff charge is added pro rata to your bill which remains on the same date.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-04-2020 15:20

on ‎05-04-2020 15:20

It's adjusted on your next bill. The billing date remains the same @m0nsterm4sh 

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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m0nsterm4sh
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on ‎05-04-2020 15:26

on ‎05-04-2020 15:26

Thanks for the quick reply.  I've placed me upgrade order.

 

Cheers

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jonsie
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on ‎05-04-2020 15:28

on ‎05-04-2020 15:28

Excellent @m0nsterm4sh smiling

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎05-04-2020 15:42

on ‎05-04-2020 15:42

Just did mine the other day again this year.
I do it regularly to get the deals 😁
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-04-2020 15:44

on ‎05-04-2020 15:44

Yes I've changed twice this year, on the same tariff as your good self smiling

Social Media Support ~ O2 Facebook Messenger
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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