cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade promo code isn't working

MichaelGarden
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I am reaching the end of my contract and want to upgrade my phone. Very handily, I got an email from O2 offering me money off the upfront cost of a new phone, but when I input my voucher code, it says the code isn't valid. Customer services have been worse than useless - trying to sell me things I don't want and offering me less discount than the voucher was for and seeming to disbelieve that I had had an offer email at all.

I was wondering if anyone had experienced this and how they resolved it? Or could anyone point me in the direction of, or put me in touch with someone who can help?

I know what phone and plan I want, I'm ready to renew, and up until now have been happy with O2, I just want the discount that was offered. Any help greatly appreciated.

 

Thank you

Message 1 of 5
267 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 112448 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

@MichaelGarden 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
265 Views

MichaelGarden
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you, like I said, I didn't have much luck with them today, they were rather unhelpful in fact, but I will try messaging them. Cheers

Message 3 of 5
263 Views

Cleoriff
  • 112448 Posts
  • 801 Topics
  • 6697 Solutions
Registered:

Best of luck @MichaelGarden,. Using all options will hopefully get you someone who knows what you need. 👍

Veritas Numquam Perit

Girl in a jacket
Message 4 of 5
252 Views

MichaelGarden
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Alas, no joy via Facebook, that's four unhelpful customer service interactions now. I'm considering going elsewhere.

Message 5 of 5
231 Views