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Extra charges

M-M1
Level 1: Joiner
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I have been charged for a phone call which I never took part in my phone was lost and then was handed back and now when I’ve noticed the extra charge the person who found it has obviously accessed my phone and used it 

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pgn
Level 64: Magistrate
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Registered:

Hi @M-M1 - you need to call O2, numbers in here, around 08:00 this morning and tell them what has happened: Guide: Coronavirus Community Help and Support 

I would also check any account which you would access from your phone, and change the passwords if your browser in the phone had saved credentials for those sites.

Also put a lock PIN on your phone, so anyone picking it up has no chance to access apps on it without knowing your PIN. Don't assume that the person just made a single chargeable call. Good luck.

O2CommunityAwardNotCS




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pgn
Level 64: Magistrate
  • 24763 Posts
  • 178 Topics
  • 755 Solutions
Registered:

Hi @M-M1 - you need to call O2, numbers in here, around 08:00 this morning and tell them what has happened: Guide: Coronavirus Community Help and Support 

I would also check any account which you would access from your phone, and change the passwords if your browser in the phone had saved credentials for those sites.

Also put a lock PIN on your phone, so anyone picking it up has no chance to access apps on it without knowing your PIN. Don't assume that the person just made a single chargeable call. Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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Cleoriff
Level 94: Supreme
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Registered:

Hi @M-M1 

If you reported it lost BEFORE the call was made Guide: Lost or Stolen O2 Device? - How to Report it then O2 should reimburse you. However, if the phone was accessed and you hadn't reported it lost, then you don't stand much chance of proving that it wasn't you who made the call.

Give O2 a call on 202  or 0344 809 0202 to see what they say....

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

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