Upgrade on us!

[Anonymous]

I’m looking for some clarity on this “Up grade on us” statement. I went to “upgrade on O2” today and it wasn’t quite what it seemed. I give O2 my current phone which I’ve already paid £480 to pay off the remaining balance! I then have to pay £29.99 upfront for the new phone and £40 a month for the next 2 year for the new phone. Now given that they will likely sell my traded in phone for a profit it’s not entirely clear to me which part of this deal is on “on O2” ??

[adamtemp64]

For clarity the upgrade on us you do not pay off in advance they pay it off when you hand it back 

i did it last year .

so you should not have paid the handset off if I read your post correctly 

[viridis · Accepted solution]

You can find all the information regarding early upgrade here.
https://www.o2.co.uk/termsandconditions/rewards/yearly-upgrade-terms-and-conditions