cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade on us

mattp1986
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Hi all after logging in to my 02 account I've received an offer to upgrade my phone a whole year earlier than I expected. It says 02 will cover the cost of the contract in full as long as I sign up for a new contract. This sounds too good to be true to me. Is this a one time deal and will it be valid for long. Thanks for reading
Message 1 of 12
1,579 Views
11 REPLIES 11

Bambino
Level 78: King of Kings
  • 19902 Posts
  • 961 Topics
  • 2856 Solutions
Registered:

@mattp1986  Best to speak to customer service before leaping into anything. Deals that sound too good to be true are usually not.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 12
1,472 Views

MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@mattp1986 Occasionally customers are offered deals which are valid until you use them unless an expiry date is specified.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 12
1,471 Views

mattp1986
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
The offer was genuine so I ordered a new phone however I've mistakenly signed up for a 36 month deal when I wanted 24. I've now had to cancel the order. Will I be offered the same deal again or have I just messed it all up lol
Message 4 of 12
1,440 Views

jonsie
Level 94: Supreme
  • 87369 Posts
  • 596 Topics
  • 5309 Solutions
Registered:

Is it still showing in My O2. If so the offer is still valid.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 12
1,435 Views

Charlieboyoo
Level 7: Part Timer
  • 274 Posts
  • 47 Topics
  • 6 Solutions
Registered:
I remember when I was looking at certain phones before o2 had deals like that.You got a specific phone which was involved in the offer and they rewarded you with an upgrade the following year.But if I’m correct I think you had to return the handset you bought.Other companies have done similar things in the past.Dont jump in,get all the info and decide for yourself.
Message 6 of 12
1,434 Views

MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@mattp1986 wrote:
The offer was genuine so I ordered a new phone however I've mistakenly signed up for a 36 month deal when I wanted 24. I've now had to cancel the order. Will I be offered the same deal again or have I just messed it all up lol

Just pay it off after 24 months.

If you cancel now you may not get the deal again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 12
1,426 Views

liggerz87
Level 20: Radiant
  • 1271 Posts
  • 101 Topics
  • 15 Solutions
Registered:
Ye I remember the deal it was 24 month contract but upgrade on 12th month but had to give phone back I ended up just paying off the phone and upgraded as that way I got to keep the phone but it could be a different offer tho as other has said best to keep then on 24 month pay the rest off
Message 8 of 12
1,414 Views

mattp1986
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Well I've just checked my 02 and the offer is still there so I've upgraded to an S20 Ultra on a 24 month deal. There was no mention of trading my S10+ back in either. I checked all the small print and there's no other changes. I wonder if its to bring me back to 02 refresh as my last contract was purchased through Carphone Warehouse. Either way not a bad result as I really wanted an S20 Ultra but with a year left on my contract I wasn't willing to pay the whole thing off yet. Must say having been with 02 for about 14 years now, they have been mostly great in that time. Would advise everyone to check their account as they may get a similar offer to me. Thanks for the help guys anyway
Message 9 of 12
1,362 Views

MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

Good news @mattp1986 

Enjoy your new phone slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 12
1,360 Views