
on 14-10-2016 10:56
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on 14-10-2016 10:56
Basically signed up for Refresh last year as the offer of being able to have the iPhone 6s Plus 30gb data and insurance all included plus a FREE upgrade after 12 months was awesome.
Decided it was worth paying more than I needed to in order to guarantee the latest handset in 12 months for free.
HOWEVER
Visited the store as advised by My O2 to get this FREE upgrade yesterday only to be told that I would have to pay the upfront cost on any new phone.
Now I dont know about you all but being told that my next upgrade is on us only to be told I have to pay money is misleading and surely constitutes misselling.
Stil waiting on my call back from customer support from yesterday too (was told would be called back in 1 - 1.5 hours.
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on 14-10-2016 11:06
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on 14-10-2016 11:06
T& c very clear point 10 http://www.o2.co.uk/termsandconditions/archive/iphone/30gb-data-tariff-offer-with-purchase-of-iphone... you pay upfront fee
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 14-10-2016 11:02
What did you expect? A free brand new iPhone 7?
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on 14-10-2016 11:06
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on 14-10-2016 11:06
T& c very clear point 10 http://www.o2.co.uk/termsandconditions/archive/iphone/30gb-data-tariff-offer-with-purchase-of-iphone... you pay upfront fee
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 14-10-2016 11:55
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on 14-10-2016 11:55
Please read thoroughly all t&c's before signing up for any deal. Too late to complain after...
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on 14-10-2016 11:58
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on 14-10-2016 11:58
You could get a cheaper iPhone and skip the upfront fee
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on 14-10-2016 12:14
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on 14-10-2016 12:14
@jonsie Agreed like I did and got my deal better than expected as got £15 extra off upgrade fee that was not expected as per t&c above
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- 97171 Posts
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on 14-10-2016 12:35
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on 14-10-2016 12:35
@adamtemp64 wrote:@jonsie Agreed like I did and got my deal better than expected as got £15 extra off upgrade fee that was not expected as per t&c above
@I would expect nothing less of you @adamtemp64

