Delay due to stock

[Emorgan]

Dear Sirs.

I recently upgraded my phone.  At the time of doing so the indication on the O2 website was that the phone was on stock and available immediately.   It was o my on completing my order that I received an email informing me of their stock issues.  It is now 7 days later and I am yet to receive am update on the expected delivery time of the new phone.  Meanwhile my present phone is barely functional and requires charging at least twice a day.  I am genuinely frustrated at the misleading information during upgrade.

[Cleoriff · Accepted solution]

@Emorgan 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Emorgan]

Thank you. Super helpful

[Betsy]

Hi there

I too am having the same problem and it is very frustrating,  more so with the lack of information. 

I was just wondering if you managed to get a response or any information from them?