Solved: Upgrade info

Norbert11 · ‎06-05-2022

If I were to get a upgrade, would I have to pay two bills, one for my current phone and one for the new phone or just the new phone?

MI5 · ‎06-05-2022

Yes @Norbert11

Just the new contract only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-05-2022

@Norbert11

In order to upgrade you must either pay off your old contract or wait until the minimum term has been reached, so you will only pay for the new upgrade as the old one is cancelled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Norbert11 · ‎06-05-2022

I have around £15 left on the device plan so I will be paying that off soon to upgrade a bit quicker. So when I do, I will only be paying for the new phone?

MI5 · ‎06-05-2022

Yes @Norbert11

Just the new contract only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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