Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Poor signal

Ever since moving to o2 in Nov last year I have had really bad phone signal when I’m at home, to the point I can’t make or receive calls. I got in touch with o2 in Feb and they said a mast was down in my area and it was been worked on, we’re in May n...

Resolved! No network on my sim

Hi my network is down and can't use my SIM need help on setting it back up

Resolved! URGENT : O2-UK - you have requested I call you dialling 202 or 2729

O2-UK - you have requested I make contact via dialling 202 or 2729. However, I am unable to make calls whilst call barring is on. Please kindly advise how I may contact you. Alternatively, please call me directly to urgently discuss the matter. Thank...

Roaming data

Hi my mobile data is not working in spai

Resolved! Travel zone inclusive

Using inclusive travel zone for US. My plan allows to use phone as in the uk at no extra cost.if someone rings me from the uk are they charged as normal as if I’m in the uk. Or face extra costs.

I’ve been charged for amazon prime 3 times in a month

On my bill it has 3 separate charges relating to amazon prime, 2 which ended on the 5th May (my billing date was the 6th) and another for the 5th June

Resolved! Disney + Subscription Cancellation

Hi I signed up to the 6 month free Disney Plus when I took out my new pay monthly contract. The 6 months free is coming to an end and I can't see anyway to cancel it. I have tried the website, MyO2 and Disney Plus website. They all say that I have Di...

Resolved! I have a sim coming , I would like to know if it comes with a phone

Hi , I ordered for a phone and i was giving a sim contract for 24 months, i would like to know if the phone is coming with the sim

Resolved! keeping my mobile phone number

I have applied twice to keep my numberTo date I have no indication that this has been done.

Resolved! Overseas & need to end contract

Hi, I have moved to New Zealand and need to end my contract with O2. However I can only seem to be able to do this over the phone. Obviously due to international call charges I want to avoid this. Is there a live chat or way of doing this without an ...

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