Upgrade call from e2save

[Anonymous]

I received a call from a company called e2save the other day saying that they were working for o2 and that I could uprgade over the phone. I knew I was due for an upgrade so I went ahead with it but I haven't heard anything since. It's been about 10 days now and when I just contacted o2, they said that there was no upgrade visible on my account.

Has anyone else had issues with this? I'm concerned that if I upgrade now and then receive a phone from these e2save people I'll be paying twice?? I'm so confused! Have I been scammed?

[Anonymous · Accepted solution]

It will be a cold call as they know your close to upgrading.

Generally it's advised not to do this on a cold call.

You should get some form if communication via text or e mail to confirm.

Try their sales number. 01509 615 475

I would google their details and make contact. Either to cancel or get more info.

[MI5]

I would get onto e2save to see whats happening.
Note, they are part of Carphonewarehouse so it should be OK.
Day
Customer Services
Sales
Monday to Friday
9am until 6pm (Tue 10am until 6pm)
9am until 8pm (Tue 10am until 8pm)
Saturday
CLOSED
9:30am until 6pm
Sunday
CLOSED
CLOSED
Bank Holidays
9:30am until 6pm
9:30am until 6pm

Contact Details
Please note, we will only discuss an order with you if you are the account holder. In order to comply with the Data Protection Act we will ask you to answer some security questions before we discuss any element of your account with you. If you would like someone else to speak to us on your behalf you will need to answer these security questions before we can discuss the account with your nominated third party.


Contact us by email

If you are an existing customer of ours, then you can email us by logging in to your online personal account. Once you're logged in, visit the 'My Helpdesk' section at the top and select 'Contact Us'.


Contact us by phone

To contact our Sales Team regarding any pre-sales queries please call 0871 521 1400*
To contact our Customer Service Team with any after-sales queries please call 0871 522 3400*

[perksie]

If you have handed over your bank account details and have heard nothing about this upgrade, I think I would be checking my bank statement.

If it was E2Save you should be ok, but I'm sure they're not supposed to phone you like this.

[Anonymous]

You can normally visit an ATM at your bank and check if any direct debits have been set up ,and cancel them if necessary or use internet or telephone banking.

My experience is applicable to using HSBC.
Not sure about the others.