This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrade and returning phone

eGm
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-07-2020 10:57

on ‎10-07-2020 10:57

Upgraded to a nearly new iPhone and it was in bad condition - have returned phone to o2 but they have not cancelled the upgrade - how long does it take to cancel ? Thanks
Message 1 of 5
769 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

‎10-07-2020 11:03 - edited ‎10-07-2020 11:03

‎10-07-2020 11:03 - edited ‎10-07-2020 11:03

@eGm 

Easilyy 2 weeks under normal circumstances, but with reduced staff now, anyone's guess.

Keep calling them to chase it up. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
764 Views
0 Kudos

eGm
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-07-2020 11:20

on ‎10-07-2020 11:20

When I spoke to them they said 24 hours from receipt - had for nearly a week and still no update - can’t upgrade to a new phone until they remove from my account. Very annoying but thanks for feedback
Message 3 of 5
757 Views
0 Kudos

MI5
Level 94: Supreme
In response to eGm
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎10-07-2020 11:59

on ‎10-07-2020 11:59

Apologies for the spelling above, but it's never 24 hours !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
747 Views
0 Kudos

LukasB
Former Staff
In response to MI5
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

on ‎14-07-2020 14:47

on ‎14-07-2020 14:47

Hey @eGm just checking if this has been sorted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
703 Views
0 Kudos
Top Kudoed Authors
View All
Top