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Anonymous
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Upgrade: Will I get new phone AS WELL as a new sim card?

Hello, 

 

I've been an O2 customer for almost 2 years (end of July) and have recently lost my phone. It must be somewhere in my house but I can't seem to find it. Rather than waiting for it to turn up, I thought I might just pay a little bit more and get an early upgrade. 

 

I have several questions regarding this: 

1. If I'm upgrading now, will automatically get a new sim card with the new phone?

2. What if I want to keep my old number? I would still need a new sim card since I've lost my old phone.

Is this possible?

3. Will I have to pay extra for a sim card replacement when I am upgrading? 

 

Thank you! Smiley Happy

 

Marion

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Posts: 27,019
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Registered: ‎29-07-2008

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

You can do this and transfer your number to the sim that comes with the new phone, all free.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

Thanks a lot Smiley Very Happy

Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

You're welcome, if you need any help just pop back here. Smiley Happy

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 84,411
Topics: 580
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Registered: ‎04-01-2009

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

Anonymous
Posts: 0

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

Do it instore as it's quicker & will be done within minutes
Posts: 116,581
Topics: 573
Solutions: 16,149
Registered: ‎04-04-2012

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

Check the freezer and the washing basket for your old phone Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,115
Registered: ‎31-03-2010

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

If you think there may still be a chance the battery hasn't run down, try calling your number.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

Also any drawers or your ladies handbag
Level 9: Fired up
Posts: 245
Registered: ‎05-10-2012

Re: Upgrade: Will I get new phone AS WELL as a new sim card?

If you Get an android, make sure you install "device manager" from Google, and you can locate it from another smart phone or PC. Free in the play store. You can make it ring, lock it, change the password, wipe the phone remotely if it gets a signal. I'm sure there is something similar for Apple or Microsoft phones.
Some security apps (I have McAfee livesafe) have similar locators.
Note 9. O2 since 2007.