Solved: Upgrade Question

Chidleyeap · ‎19-10-2022

Hi,

I signed up for a Virgin broadband/O2 mobile package deal a while ago through Virgin as an upgrade to my existing broadband package at the time.

My O2 account is now saying I can upgrade my phone but does anyone know if this will impact my Virgin broadband deal that was originally signed?

I have 2 different bills per month, one for Virgin and one for O2 so it looks like they are separate and one won't impact the other but as they were a package deal originally I am worried that if I upgrade through O2 it will change my Virgin side of the deal?

Thanks in advance for any advice!

MI5 · ‎19-10-2022

@Chidleyeap

Upgrading will not effect your Virgin package.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-10-2022

@Chidleyeap

Upgrading will not effect your Virgin package.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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