@Baggyboy711
Yes you can.
You'll be sent a returns pack to use when your new phone arrives.
Take note of the advice here re packaging your return.
https://community.o2.co.uk/t5/Discussions-Feedback/Switch-Up-experiences/m-p/1750106#M134930
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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