Upgrade Query

[Anonymous]

Hi, there has been some issues with my bills that have now been resolved. I am coming to the end of my contract in 1 month. Once I have cleared the outstanding balance, will I then be able to upgrade as normal? Regards

[perksie]

You should be able to, possibly with a new credit check.

[Anonymous · Accepted solution]

You will indeed but make sure you pay off the outstanding balance first

[Anonymous]

Thats good - the issues were around billing and charges that were disputed etc, it went to complaints team, and an agreement has been made and reached. So once I pay off the balance on Friday, i should be able to upgrade as normal in store or online, - is that correct?

[perksie]

We can't give you any guarantees here but you should be able to.