Upgrade Help

[John1408]

I have made 6 calls to O2 now and I’m not getting any help

I had a contract with O2 which was out of the contract period, I decided I wanted to upgrade and checked prices with o2 which were very expensive
I went through a company called affordable mobiles who through o2 provided me with a new contract

I wanted to keep my original number but was allocated a new number, I want to transfer my old number onto the new account but also have an Apple Watch attached to original account.

I’ve spoke to 5 different o2 staff who
Say yes we can do that it will take 24 hours and on these 5 occasions this has not happened

I’m at a loss as to what to do as if I call up again I will be given the 24 hours story and nothing will change

Any advice would be appreciated

[madasaf1sh]

@John1408

Let me tag @O2Lisa who, will be online in the Morning, as we will have missed the o2 guys for the day.

[John1408]

Thank you so much

[O2Lisa]

Good morning

Thank you for the tag @madasaf1sh, I'll private message you now @John1408 so we can get this sorted for you