Hi,
So. I've been trying for the past two days to upgrade my phone through O2 Refresh. Every time I try, it always seems to hit the same error over and over again.
The error lies within the actual checkout/payment page. I get past the details check, the code part, etc. and I get to the part where I enter my card details for upfront payment. You have to select your billing address before you can enter you card details, so I do that. Address is fine, I click the box and the box turns blue (showing that I have successfully selected it). Enter all my card details, get past my bank's 3D check thing.
The page then should go to confirmation or whatever, but instead it simply refreshes itself and then at the top of the form there is a red bar saying that there is an error. Then, where you are supposed to enter your card details, there is another red bar that contains the message:
"Sorry your card payment did not go through. Please select a billing address to retry payment."
When I scroll up again, for some reason the box with my address in it has turned grey. Basically my address has 'unselected' itself, probably messing up the whole form.
I'm seriously annoyed and angry as hell because I've tried the whole form about 20+ times with two different cards, sometimes re-entering my address to make sure it's right. All failed. Talked to about five different customer advisors and all walked me through the whole painful process. Failed with them too.
Every. Single. Time. I get this error. It's driving me insane. I'm pretty sure it's something wrong with the website now. Internet connection is perfect. On both cards I've tried other online purchases are not being rejected.
Is there another way I can get an upgrade, and pay for it and everything without going through this stupid online glitch? If there isn't then O2 please fix this ASAP because it's seriously troublesome as heck.
