Data charges abroad

[Anonymous]

As standard when I go away I always turn my data roaming off. This was no different when I came to the states on the 22nd July. By the 23rd I received a nice little message saying I've used 40 pounds worth of data!?

I'm absolutely appalled! It was completely unbeknown to me that it could be that my cellular data was still on. I feel conned and ripped off by O2. I've never had this issue with any other network!

[Cleoriff · Accepted solution]

Hi @Anonymous When you go abroad not only should you turn data roaming off but also mobile data and voicemail I don't know what phone you are using  but those options are available in settings. Even if you don't use data, unless they are turned off... apps can be updating in the background etc

If you are disputing you have used anything at all then you should speak to CS about your bill

http://www.o2.co.uk/contactus

[Bambino]

It's possible that when you turned your phone back on when you landed that your phone switched on your mobile data as the default. A harsh lesson learned, but it's something you should check next time you travel.

[jonsie]

Unfortunately yes, you do need to switch off mobile/cellular data as apps will always update in the background. Speak to another customer adviser who might be sympathetic and explain the situation. The best you can hope for is some form of goodwill gesture as you did use data albeit unknowingly.

[Anonymous]

£40 for the privilege of turning my data on for 5 seconds accidently...no usage involved

They even told me they could see that i had only switched it on momentarily

Apparently nothing they can do,or want to do

There is something I,my partner and his two daughters can do,and will do, upon our contracts falling due for renewal

Bye bye O2

[MI5]

Try CS again and you may get a different response.

[jonsie]

Data is £6/MB outside Europe so there must have been a lot of download during the time your phone was on. As said, call again.