Upfront

[Ivaylo]

I applied for a Samsung Ultra s20 phone, you refused me, during the credit check you took 30 pounds from my account, will you return them to me

[pgn]

Hi, @Ivaylo - this is not Customer Services, we cannot access your account.

The £30 hold on your card will be released after a few days, if you failed the mandatory credit check and your purchase could not proceed. 

Guide: O2, Credit Files & "Credit Scores" - What does it all mean?