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Updated O2 details - VM - HELP

Crab
Level 1: Joiner
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on ‎20-01-2025 12:01

on ‎20-01-2025 12:01

My VM contract expires in few months.

Have just updated O2 password etc. Cannot remember password for VM account to link. How can I link them otherwise. Or do I just wait for contract to end, then carry on with O2.

 

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madasaf1sh
Level 78: King of Kings
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on ‎20-01-2025 12:19

on ‎20-01-2025 12:19

@Crab 

 

You can only link them if you know the VM password and if you cant remember it or the email used on the VM side you will need to contact them on 0345 454 1000 and ask them to reset it. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎20-01-2025 12:24

on ‎20-01-2025 12:24

@Crab 

I'm fairly certain that the linking of accounts has been suspended now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎20-01-2025 13:26

on ‎20-01-2025 13:26

@MI5 wrote:

@Crab 

I'm fairly certain that the linking of accounts has been suspended now.

 

It has. I can't even use the O2 /Virgin ID I used previously 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎20-01-2025 13:32

on ‎20-01-2025 13:32

Thought I'd remembered correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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on ‎20-01-2025 14:58

on ‎20-01-2025 14:58

I didnt do it so never clicked on the button at the bottom of the page and when you click sign in it takes you to a coming soon page -- and all to confuse the customer even more...

Screenshot 20**Personal info** at 14.57.19.png

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎20-01-2025 18:08

on ‎20-01-2025 18:08

It came and went, just like lots of things with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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