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1 ACCEPTED SOLUTION
Accepted Solutions
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Upgrading should not have given you two contracts so I’m not sure what went wrong there.
You always get a new SIM card but it’s not usually active. They provide it in case you need a different size to the one you already have.
Anyway, your old contract will now need to be cancelled https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 so you only have one to pay for.
You always get a new SIM card but it’s not usually active. They provide it in case you need a different size to the one you already have.
Anyway, your old contract will now need to be cancelled https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 so you only have one to pay for.
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Ask customer service to migrate your original number to the new contract. That will end the old contract and the final bill will be adjusted and debited or credited to the new contract.
- 144206 Posts
- 634 Topics
- 27635 Solutions
Upgrading should not have given you two contracts so I’m not sure what went wrong there.
You always get a new SIM card but it’s not usually active. They provide it in case you need a different size to the one you already have.
Anyway, your old contract will now need to be cancelled https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 so you only have one to pay for.
You always get a new SIM card but it’s not usually active. They provide it in case you need a different size to the one you already have.
Anyway, your old contract will now need to be cancelled https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526 so you only have one to pay for.
- 5434 Posts
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Hi @Buntz and welcome to the forum! Let us know how you get on with your contract, and if you need any further help 
Cheers @jonsie and @MI5 for the advice 
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