Unused account due to ill-health

[JimG]

Hello,

I have an o2 account which I used until July, when I had a haemorrhagic stroke. In hospital I could not remember my phone's passcode and  my Iphone became disabled, and still is. I have borrowed a phone from a family member which I now use but o2 keeps charging me every month. I don't know how to close the account. Can anyone help?

Thank you.

[MI5]

@JimG 

How to cancel here Guide: Cancelling Your Contract 

[Bambino]

@O2Waqas or @O2Emma is there any way for you to assist @JimG?

[O2Waqas]

@Bambino Thank you for the tag,

@JimG I will send you a private message, so we can look into the options

Thanks 

Waqas