Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Huawei Tablet Offer

I bought an additional Contract which had the offer of a Hiawei Tablet, I know how to claim but it states i need a purchase receipt and a leaflet with the URL. I dont have either, I have the Order confirmation via email, no leaflet for the offer thou...

Resolved! Bill won't clear

Anyone else had this issue, my bank statement is saying that the payment is pending like it has done every month for almost 2 years as a pay monthly customer, but when I sigh in to my o2 account it is saying that they still haven't received any payme...

Torie by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Spam messages

My mum has been recieving spam messages that are adding onto her bill? It's a disgrace and I won't stop until this is resolved she has a low bill for a reason!!!!

Jessica2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Unable to pay bill

I am unable to pay my bill on the app or over the phone. I have recently changed my postal and billing address, but this was a few days ago. Why isn't it working? Do I need to talk to an advisor? It's the same card I've been using since I started on ...

Resolved! Network Issues

My phone is not getting any signal at my home or work address, this has been happening for nearly 3 months now. Every time I contact o2 they tell me a mast is down and engineers are fixing the problem.... should this really take 3 months? I am missin...

Resolved! Signing emails

Hi just ordered a new contract with 02 I've had all agreement legal documents but nothing more but reading community posts it says I have to sign in the links well I open it in word how do I sign although did tick all boxes when ordering

Traceyxx by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Joint account

I have just added my son's phone to my account do we both get notified of Bill amount by text or just the primary account holder.

Peter2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Replacement Sim Card

What's the easiest way to replace a lost/stolen sim card but retain the same phone number? Can I order one online? ThanksJ

jjdp by Level 1: Joiner
  • 3 replies
  • 0 kudos