Unrecognized media message charges

[Anonymous]

Can anyone help?

I have been receiving charges for 'media messages' that I have not sent since November 2012. I've notified O2 but they've not been very helpful.

I can prove that the messages in question, which appear on myO2 bill but are not on my phone's activity log, have not been sent by me.
Has anyone else had this problem?

If so, how did you resolve it?

[MI5 · Accepted solution]

If you can categorically prove you didn't send them you need to raise an official complaint, unless you can anywhere with CS. Are you using an iPhone by any chance?

[Anonymous]

Not using iPhone. Have made a complaint via the Chat facility

[Anonymous]

What do you mean by 'CS'?

[MI5]

Good luck, let us know how it goes. Generally the chat facility is pretty useless for anything other than run of the mill enquiries so you might have to chase them up...

[MI5]

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@Anonymous wrote:

What do you mean by 'CS'?

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Customer Services - Call 202 free from your O2 phone.

[Anonymous]

D'oh! Thank you

[Anonymous]

OK thanks, I'll see how the Chat goes, get a reference number and chase up on 202

[MI5]

Good luck

[Anonymous]

The contact on chat advised me that I'll receive a credit on my next bill but did not specify the amount which doesn't fill me with confidence. I called '202' and they advised me that I should wait for my next bill to allow the solution proposed by the 'chat' advisor to be actioned. Watch this space, I guess!