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Level 1: Joiner
Posts: 2
Registered: ‎18-10-2016

Unlocking

I tried to put a virgin SIM card in my old Samsung Galaxy S6+ today but it asked for a code.
I’ve contacted o2 and sent 2 requests for unlock and they are saying it’s not an o2 phone. This was paid off 3 years ago and it was on o2 network, I have the imei 15 digit code for phone but don’t know what to do now.
Can anyone help me
Posts: 95,743
Topics: 756
Registered: ‎14-01-2013

Re: Unlocking

Have you followed this guide @Lesley52 

Guide: Unlocking an O2 phone to use a different SIM card 

*The Game Is On*

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Posts: 112,379
Topics: 565
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Registered: ‎04-04-2012

Re: Unlocking

I'll tag and PM @Marjo and @Martin-O2 to see if they can help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,738
Topics: 576
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Registered: ‎04-01-2009

Re: Unlocking

If they can't help you will need to go down the P&G route in the link so as to re-register it on the O2 network. Please don't keep re-entering any codes until you get the correct one otherwise it will be hardlocked to the network.

Community Manager
Posts: 7,395
Registered: ‎18-02-2016

Re: Unlocking

We can try and get the correct unlock code for you @Lesley52. I'll need some details so I'll send you a private message. 

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Level 1: Joiner
Posts: 2
Registered: ‎18-10-2016

Re: Unlocking

Hi I have managed to unlock but now I’ve put a virgin sim card in and it does not seem to be allowing the data element of the sim to work.
Any ideas
Posts: 82,738
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009
Community Manager
Posts: 7,395
Registered: ‎18-02-2016

Re: Unlocking

Good to hear you're making progress @Lesley52! Please let us know if updating your APN settings works.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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