on 27-02-2020 18:59
on 27-02-2020 19:04
Have you followed this guide @Lesley52
Guide: Unlocking an O2 phone to use a different SIM card
Veritas Numquam Perit
on 27-02-2020 19:27
on 27-02-2020 19:27
I'll tag and PM @Marjo and @Martin-O2 to see if they can help too.
on 27-02-2020 20:03
on 27-02-2020 20:03
If they can't help you will need to go down the P&G route in the link so as to re-register it on the O2 network. Please don't keep re-entering any codes until you get the correct one otherwise it will be hardlocked to the network.
on 28-02-2020 10:46
on 28-02-2020 10:46
We can try and get the correct unlock code for you @Lesley52. I'll need some details so I'll send you a private message.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 28-02-2020 15:59
on 28-02-2020 16:02
on 28-02-2020 16:02
You will need to update your mobile data APN setting. Link here.
https://lowdown.carphonewarehouse.com/how-to/virgin-mobile-apn-settings/48041/
on 02-03-2020 11:25
on 02-03-2020 11:25
Good to hear you're making progress @Lesley52! Please let us know if updating your APN settings works.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?