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Unlocking

Lana123
Level 1: Joiner
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Hi I have rand up recently to get my phone unlocked and I got an code through yesterday and I was wandering where to enter it please can you help
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Glory1
Level 43: Bright Spark
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Hi @Lana123 

 

Help here

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
Level 43: Bright Spark
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Hi @Lana123 

 

Help here

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
Level 94: Supreme
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Hi @Lana123 

You need to obtain a sim card from another network (not O2), for example, Three, Vodafone or EE (free sims can be got from their websites), then insert the new sim into your phone.

When you turn on the phone, you will get a message that says "SIM network locked. Enter PIN" (or similar) and then very carefully enter the unlock code you have been given.

Select enter or done and your phone will restart and will be unlocked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Good morning @Lana123 , and welcome to the forum Wave

 

The information @Glory1  and @MI5  shared above should help you finish the unlocking process, but please do let us know if you have any additional questions!

 

 

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