Unlocking whilst overseas

[Anonymous]

Unbeknown to me my phone is locked, thought that no longer happened! Anyway I requested an unlock code, which I received , but it doesn't work! 

The email gives a link to chat for help, I guess it's not 24 hours as it's shut at the moment, so that doesn't work either.

the email says enter the unlock code NCK, which I presume is the 16 digit number, unless I am missing something?

The code you require for IMEI cxxcxxxxxxxx is as follows :

Xxxxxxxxxxxdxdxxxxx

Unlatching a Sony device :
Power on the device with a non O2 UK SIM card.
The device will show: SIM network unlock PIN.
Enter the unlock code NCK for the network lock and press Unlock.
The device will pop up a message : Network unlock successful.

[jonsie]

That is the normal process on unlocking if you have the correct NCK but @viridis and @MI5 will be online in a few hours so will verify it for you.

Incidentally how many times have you tried it? After many unsuccessful attempts the phone will be hardlocked permanently.

On the keypad dial *#*#7378423#*#* and choose Service Info >Sim Lock.

Against network what does it show?

[x] 1 is locked to network, [x] 0 is hard locked and [ ] 0 is unlocked.

[Anonymous]

Did thank thanks and it says [x] 0

[viridis]

It's hard locked unfortunately.

[viridis · Accepted solution]

Double check your imei matches up with the email, then try to find out why they sent you a code that doesn't work and hard locked your phone.

[jonsie]

Am I right in thinking that only a new phone will sort this issue out? If so and it's the wrong code you need to chase O2 through the complaints process.

[Anonymous]

The Miri is correct, I guess I had more than the allowed attempts before getting the correct code! As I input the punk code that came with the sim here in Thailand. Oh well wasted a few quid on a sim now!

[jonsie]

I feel your pain

[MI5]

Unfortunately, it sounds like you need to buy a new phone whilst you are out there.
jonsie will recommend the Samsung J7 for around £140.00 over there.

[jonsie]

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@MI5 wrote:
Unfortunately, it sounds like you need to buy a new phone whilst you are out there.
jonsie will recommend the Samsung J7 for around £140.00 over there.

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For sure. I may even buy another for my UK sims now....cheap but does everything I want whilst waiting for the next Note reincarnation.