Unlock

[Anonymous]

I have got my unlock code and have put different sim in then it asks for sim pin which is12 digits long . When I do this it says it's incorrect can anybody help .

[Anonymous]

Hi batman


Please double check the communication you received from O2 to ensure your entering the code exactly as they wrote it.

Try not to use a virtual network SIM card to try the unlock as they have been known to be glitchy when unlocking.

If no joy then you could ask for the unlock code again via the unlock request form and or give O2 a call on 202.

[Anonymous]

Thanks it's not unlock code I having problem with I having got that far lol . The 12 digit number on micro sim it won't recognise it for some reason

[Anonymous]

Hi,

I assume your unlocking your phone to use it on all networks.

When you insert the Non O2 uk SIM card , ie Vodaphone or EE as examples ,does a pop up box appear on the phone where you can enter the unlock code.

[Anonymous]

Yes I am . I presumed I had to Put in sim code before I put in unlock code

[Anonymous · Accepted solution]

Insert the other sim from another network and your phone should then prompt you for the unlock code.

[Anonymous]

It works thanks . Email I got made it sound like I had to put sim pin code in 1st

[Anonymous]

Awesome.

Good to hear.

[MI5]

A sim pin is only required if the sim you are using has been used previously and had that security feature enabled on it. Even then they are usually only 4 or 6 digits long.

[Anonymous]

MI5 said "A sim pin is only required if the sim you are using has been used previously and had that security feature enabled on it. Even then they are usually only 4 or 6 digits long."


It is indeed surprising how many people still don't have this useful security protocol turned on to protect SIM card usage.