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Unlatching request

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Anonymous
Not applicable

on ‎27-04-2014 00:22

on ‎27-04-2014 00:22

I am so frustrated with trying to get my iPhone 5s unlocked. It may have been my falt for submitting to many forms as I was unaware that my iPhone was not registered to my number. I'm sure I have fixed this issue by making a charged call and connected my iphone to itunes. Before I became aware of that I fully admit I had sent loads of request for unlatching. Now I have just recieved this email. 

 

This iPhone unlatching request has been rejected as there are multiple 
unlock requests received.

When will i be able to send another request now that I assume that I have fixed the issue?



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Anonymous
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‎27-04-2014 06:37 - edited ‎27-04-2014 06:39

‎27-04-2014 06:37 - edited ‎27-04-2014 06:39

Hi @Anonymous and Welcome to the Community Forum,

Phone Cs on 202 Contract or 4445 Payg to discuss the email received and the current situation with your unlocking request. They will advise accordingly.

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Anonymous
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on ‎27-04-2014 00:48

on ‎27-04-2014 00:48

Hello

I'm not sure but I think u should call up 02 customer services and ask them they should b able to help me slight_smile
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Anonymous
Not applicable

‎27-04-2014 06:37 - edited ‎27-04-2014 06:39

‎27-04-2014 06:37 - edited ‎27-04-2014 06:39

Hi @Anonymous and Welcome to the Community Forum,

Phone Cs on 202 Contract or 4445 Payg to discuss the email received and the current situation with your unlocking request. They will advise accordingly.
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎27-04-2014 08:40

on ‎27-04-2014 08:40

Customer services should be able to help you and remember to have £15 credit on your sim if PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
Former Staff
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Registered:

on ‎28-04-2014 17:14

on ‎28-04-2014 17:14

Hi PreciousNish,

Have you spoken to customer service yet? Do update us with how you get on!
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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