Unknown bill adjustments

[Graeme_C]

How do I get to ask someone about strange items on my bill during the lockdown?

[jonsie · Accepted solution]

You need to check exactly what they are

Only in My O2

Guide: My O2 - Bills section 

Guide: Coronavirus Community Help and Support 

[Cleoriff]

Lots of strange charges going on with peoples bills during this pandemic?

[George3]

Why has my airtime bill gone up by £8

[Cleoriff]

@George3 

We have no access to your account so you need to contact CS

All numbers in this guide.

Guide: Coronavirus Community Help and Support 

[O2Sean]

Hi @,

check your bill on Myo2 for a breakdown of charges.@

[jonsie]

Maybe calls not covered or a text scam

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[Graeme_C]

I have been through all the stock help options but cannot find an explanation. I tried the chatbot but it is not operating outside stock answers. I looked through my Bill. The charge does not occur in any part of it except "Adjustments".

I tried calling 202, but every option I chose simply said goodbye and hung up. I think the only way I could get to speak to someone is if I press the option as if I had been scammed.

There is £51 extra on my bill with no information other than"adjustments".

Why is there no email help contact?

Should I cancel my direct debit and force them to contact me?

[Cleoriff]

I wouldn't cancel your direct debit at all @Graeme_C 

That would bring you a world of trouble with credit rating.

[jonsie]

Don't do that as they won't contact you other than to tell you that you haven't paid either by text or email. Then your phone would be restricted and credit rating affected. Next step debt collection.

Keep trying to call, choose fraud if necessary.