Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 10
Registered: ‎12-02-2018
Accepted Solution

Unintentional data usage

I'm bothered about data usage that I have'nt had the benefit of. I get 500 MB each month but in Spain a few weeks ago I had to top up with 2 lots of 500 MB more, much of which was 'accidental'.

 

In the normal course of events back home I often open the phone out of a WiFi area, only to find Safari or another App open, that I didn't purposely open. That's a problem with touch screens I guess. And I imagine that would be draining away my data in the background without my intention.

 

Is there a solution to this ? Are other users affected ?

Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: Unintentional data usage

@davowolf 

Background data used unintentionally is often only low volume and is nothing to worry about.

If you double press your home button, you will see all apps open and you can swipe up to close them. This way you can ensure you don't have any apps open that you don't need anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: Unintentional data usage

[ Edited ]

@davowolf  500 MB is a pretty small amount these days. It will never get you very far, particularly if you have apps updating in the background. You need to keep your mobile data completely switched off and just use WiFi where you can.

Edit: Take a look at this link: https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

I DO NOT WORK FOR O2