Solved: Uni Days

Elaine · ‎21-05-2019

Hi,

I am trying to apply my uni days student discount to my plan. I got the phone on the 16/04/2019 and was told by the man in the shop it would be applied from him, I have since had my first bill come out on or around the 30th April and my discount was not applied. I went into the store and the lady said I had to apply it online, he should of told me on purchase, but didnt, however I only had 28 days apprently to do it, so the lady said if I cant do it online to return to the store and she will help me due to false information when I first purchased the phone. Please can you help.

Thank you

MI5 · ‎21-05-2019

@Elaine

Details and how to claim here but I fear it too late now https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎21-05-2019

@Elaine @This Is not customer Service. This is a customer forum. We can not access your account but maybe our community admin @EmilieT @Martin-O2 can help tomorrow

MI5 · ‎21-05-2019

@Elaine

Details and how to claim here but I fear it too late now https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎22-05-2019

Good morning @Elaine, and welcome to the forum

I'm sorry to hear you've had some trouble with your discount, and I can certainly get one of our gurus to look into it for you I'll need a few more details first so I'll send you a Private Message shortly.

Thanks @Anonymous for the mention, and @MI5 for the info!

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