Solved: Unhappy! - Page 2

Anonymous · ‎19-02-2017

I'm very annoyed at the fact that o2 has decided to upgrade my sim only contract without my authorisation over the weekend, and sends me a text message on a Sunday evening where I cannot even contact them as they are closed. Why on earth would I upgrade from the 20gb data to a 500mb price plan! Absolute nonsense

gindygoo · ‎20-02-2017

Indeed I'd be wanting to know how this has all come about. Someone somewhere initiated an upgrade.

Have u changed your MyO2 passwords @Anonymous ? It's imperative you do this to secure your account.

Anonymous · ‎20-02-2017

It's definitely being delivered to my address, but customer service would not give me any information on the upgrade besides the fact it was done yesterday. The colleague I spoke to even said she got hung up on by the upgrades team for asking too many questions. Not exactly a good look

Anonymous · ‎20-02-2017

I've changed my password and my security details but it's still worrying how this can all happen without my consent. Surely I have a right also to know how this all took place. I have a strong feeling it was something done internally hence why no information is being provided

Cleoriff · ‎20-02-2017

If CS can give you no information @Anonymous then I will tag our head of community @Toby and see if he can investigate for you....Very worrying indeed.

Veritas Numquam Perit

Cleoriff · ‎20-02-2017

You could also initiate a complaint via this link. http://www.o2.co.uk/how-to-complain

Check out Resolver within the link...they are a free service and we have had some good reports about them...

Veritas Numquam Perit

MI5 · ‎20-02-2017

Yes for sure this is one @Toby could help with.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎20-02-2017

Hi @Anonymous if you want to look into this further please feel free to send me a direct message so we can discuss further

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎20-02-2017

Thanks for the link I've sent over a written complaint, who is this Toby guy? Will he be able to see who actioned the upgrade

MI5 · ‎20-02-2017

Toby is our head of community but as Martin has responded to you above, he can assist you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-02-2017

I am currently in the process of sorting the exact same thing. Sim only 10gb data "upgraded" to 500mb with iPhone 6. I hate phones with a passion. Definitely didn't order this. Phone is being delivered to my address so seems a pointless hack. Must be internal.

O2

Unhappy!

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable