Unhappy O2 customer

[Anonymous]

Hi,

I purchased a data only sim in your Horwich store on 28/10/16 on a 30 day plan. I specifically wanted it so I could use while on holiday in Gran Canaria in November and the assistant assured me that I would have O2 travel so I could use it overseas. While on holiday the SIM was not recognised by the local company and was useless. I used live chat a couple of times on the hotel Wi-Fi but they could not resolve my problem.

On my return I again used live chat to try and resolve the issue and was then told that the data Sim could not be used overseas making my purchase useless.

I asked to cancel the data sim contract via Live chat as it was only 30 days notice and was told that if I did not use the Sim for 30 days my contract would automatically be cancelled.

I have not used the data sim since this conversation  but on my latest bill dated 06/01/17 I am still being charged.

I believe I was wrongly sold the data sim and would like the data sim contract only cancelled immediately and a full refund of all money paid. I also believe the advice given both in your Horwich store and via Live chat has been poor, meaning I have spent a great deal of time trying to sort this out. I emailed the complaints review service on 07/01/17 with no response.

I have been a loyal customer of O2 for a number of years and am very disappointed with the service I have received regarding this data sim and am seriously considering changing my supplier.

Regards

[MI5]

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@Cleoriff wrote:

Never heard of the Platinum CS team till just now! Who on earth would know that?

(Hopefully customer services )

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I doubt they have and I doubt I'd ever get to them - just have to hope I find someone useful in CS

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Never heard of the Platinum CS team till just now! Who on earth would know that?

(Hopefully customer services )

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I doubt they have and I doubt I'd ever get to them - just have to hope I find someone useful in CS

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Pleased you said that. I thought after I posted someone would rock up and say 'What do you mean you have never heard of Platinum CS?'...

[MI5]

I used to be a platinum customer years ago but they dropped all that shiz.....

[Cleoriff]

A mutual friend has just sent me this link http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-platinum

[MI5]

Looks like they dropped me then 

[Cleoriff]

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@MI5 wrote:

Looks like they dropped me then 

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I was never one...or so it seems...:smileytongue:

[madasaf1sh]

I meant to reply last night..

I was invited about 8 years ago.

It's based on spend i believe, and not just your bill payment but costs on top of that such as roaming (and not o2 travel), not sure of the threshold..

I will give it this i have never waited more than 2minutes for a call to be answered, and they are a very friendly bunch of agents, they are a credit to o2

[adamtemp64]

http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-platinum current t&c no mention of thresholds

http://news.o2.co.uk/?press-release=o2-launches-new-customer-reward-scheme but was scrapped as such in 2012 https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/platinum-lost/td-p/236585

[jonsie]

Counts me out then.....

[jonsie]

Never been invited in the 20 years I have been with O2, even though I and my wife worked for them!