Unfair charges

[Hooverman]

Being charged £9  for 2 apparant calls to 118118 in october,but I would never use DE even on my land line.Informed 02 and they have put in a complaint.I admit to using pictures sending,but I wont pay for items I havent had.Perhaps as its xmas they are after bonuses.I dont like 02 attitude,came here at begining of year as offering free messges and free free calls and free data at £20 a month.

[Cleoriff]

@HoovermanYou can check your usage in My O2 http://www.o2.co.uk/myo2

Also if you came to O2 at the beginning of the year as you state ..then you wouldn't be getting free data.

So I would also check what tariff you are on. Also via My O2..

[MI5 · Accepted solution]

Tariffs don’t include calls or texts to premium rate numbers so they are always charged extra.
See help here
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

[jonsie]

Does anyone else have access to your phone?

Did you leave it lying unattended or did anyone ask to borrow it?

Do the phone logs show the calls?

Could you have dialled the number accidentally? 

Is it possible you had TU installed on another device at the time and someone used that? 

Simple fact is 118118 was called using your account twice. The responsibility is yours I'm afraid. Check the date and time of the calls.  

[Bambino]

@Hooverman Calls to 118118 don't magically appear. You'd have to be specific about hitting those numbers. If you didn't make the calls, then someone else probably used your phone. When you say your offer was for free messages it means text messages. You have most likely been sending multi-media messages, or texts of more than 160 characters or texts with emojis which are not free. Your data isn't free. There is a set limit. O2 doesn't offer a package with free unlimited data.