Unexpected Disney+ Charge

[james555]

Hi, 

I recently became an O2 customer and added Disney+ as an extra. I thought it was free for the first 6 months, but I believe I'm being charged for it already (month 1). Did I misunderstand the offer or make an error during the process.

Thanks, 
James

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn]

And more here on adding and removing Extras, @james555 

Guide: Adding and removing O2 Extras