cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to use charge to mobile

BenBroad
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

 

I'm no longer able to use Charge to Mobile for Google Play Store.  Within Google Play for payment methods I try to select Enable O2 billing, It attempts to send a verification text to O2 but fails, jus giving me an error saying Can't verify your account. And an error code OR-DVASA2-06

 

I've spoken to O2 customer support and they said there are no restictions, I've spoken to Google and they said theres no issues on their side and to speak to O2 again.

 

Does anyone have any ideas?

Message 1 of 4
360 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@BenBroad 

There's lots of things to try if you Google the error code, such as https://support.google.com/googleplay/thread/17121409/can-t-verify-your-account-try-again-later-or-d...

Work through some of the advice, check what number is sending the text etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
355 Views

Enlli
Level 66: Unequalled
  • 7278 Posts
  • 51 Topics
  • 1602 Solutions
Registered:

Interesting. Never used it but thought I would try. 

Only offering EE which is the SIM in slot one. Even if I switch SIM 1 off it still does not offer O2

Not really investigated further

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
353 Views

MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

Which was the same issue as in the thread I posted above.

A strange glitch in the system......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
319 Views