Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[nige4]

That was the automated payment line 2729 may I add, not a real life 02 zombie 😨

[MI5]

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@nige4 wrote:
That was the automated payment line 2729 may I add, not a real life 02 zombie 😨

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[Cleoriff]

HI @nige4 Have you put a saved card in your O2 wallet by any chance?. I know @viridis managed to pay last month via this route....

[nige4]

Yep @Cleoriff all 3 of them & "computer says no" 🚫

[Cleoriff]

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@nige4 wrote:
Yep @Cleoriff all 3 of them & "computer says no" 🚫

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I thought you had....but worth checking...

[nige4]

Your a real looker @Cleoriff lol 👌

[Cleoriff]

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@nige4 wrote:
Your a real looker @Cleoriff lol 👌

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You best look at my avatar....I look more like that (in the corner)

[nige4]

Another day, Another no go!
Anyone else having problems still? 😠

[MI5]

@viridis is the one to ask?

[Cleoriff]

We were hoping that @Martin-O2 or @Toby would have some more information by now. More than that we really expected it to be sorted..